YouTube TV FAQ

Welcome to the YouTube TV Digg! This is a place where you can ask questions, request features, give feedback and communicate with other YouTube TV users. If you haven’t yet, please take a look at our community guidelines.

Before you post, please read through the below FAQ, or search the sub to help you, as your question might already be answered. If you do create a new post, the more information you can provide, the better!

What is YouTube TV?

YouTube TV is a live streaming cable replacement service available in the United States. The service includes over 100 live TV channels ranging from live sports and news, family programming, entertainment, and more.

How can I contact YouTube TV customer support?

You can contact a YouTube TV representative here. You’ll be asked whether you want to start a live chat, email, or receive a callback.

How much does YouTube TV cost?

YouTube TV’s base plan has a regular price of $82.99/month. There are no fees with YouTube TV, but taxes may apply depending on your area.

How do I use YouTube TV?

Regardless of the device you watch on, YouTube TV is divided into three sections — Library, Home and Live.

LIBRARY

Library holds all of your saved content. This includes programs you’ve added to your Library, with both recordings and on-demand content available. Content in the Library stay there for 9 months, unless they are re-recorded during that time, in which case the 9 month counter effectively starts over again. The Library shows both new and re-recorded content. As you watch this content, it will be marked as Watched, so you can easily keep track of what’s watched, and what’s unwatched.

HOME

Home is the startup screen that will provide recommended content, and content that you might have started to watch during your last session, that you can now continue. Also on the Home screen, you’ll see things like news clips, multiview screens and more.

LIVE

Live is similar to a traditional cable TV guide, where you can view what’s playing now, and what’s playing in the future. It will also show you any programs you’ve added to your Library to be recorded (signified with a check mark), and as you hover over each line in the guide, you’ll see a short program description at the top of the interface.

In addition to these three sections, there’s also an area to search for your favorite content or channels.

How can I record my favorite shows?

You can search for a show and then click "Add to Library," and it'll record every instance of the show thereafter. You can also click a future show in the live guide, and click "Add to Library" through that as well.

When watching, you can also click down and click the + button to add the show to your Library. Shows you add as they are airing will record from the point you add them, and then any future instances as well.

What's the difference between on-demand and recorded content in the Library?

When you add programming to your Library, it will record all future episodes of it. But you'll also see some back catalog episodes, which will be immediately available as on-demand content.

On-demand content (VOD) is provided by the networks, and can be removed at any time by the networks. It also forces ads. Recorded content (DVR) allows you to skip ads.

Both on-demand and recorded content is mixed together in your Library. YouTube should prioritize the recorded version. You might see "Choose a Version" underneath each episode thumbnail, allowing you to choose a certain recording, or to watch the on-demand version.

YouTube TV isn’t keeping track of what I’m watching. How can I fix this?

Please ensure that your watch history isn’t paused under Settings > Privacy. YouTube TV watch history is shared with regular YouTube, so if you pause or clear your watch history on YouTube, it will affect YouTube TV as well.

Can I share YouTube TV with family members?

Yes, YouTube TV can be shared amongst family members who live in your household, and you can have up to six profiles for your membership. However, please remember that out of home sharing with family or friends goes against Terms of Service. To learn more about family sharing, click here.

Can I watch YouTube TV while traveling?

Yes, you can watch YouTube TV on any supported device while away from home in the United States. YouTube TV is not available to watch internationally. You also must login from home every three months to continue having access. For more on using YouTube TV away from home, including viewing restrictions, click here.

How can I cancel or pause my YouTube TV membership?

Login to your account at https://tv.youtube.com, or via an Android mobile app (managing subscriptions is not available on iOS devices). Click your avatar in the upper right corner, then go to Settings > Membership. Then click “Manage” next to the base plan. You can pause the YouTube TV base plan for up to 24 weeks. Furthermore, you can cancel any of your YouTube TV add-ons by clicking “Cancel” next to their logos on the same Membership page.

Can I login to individual channel apps with my YouTube TV subscription?

Yes, you can login to channel apps if they are included in your package. For certain channel apps, you will need to login with the primary account holder’s email and password instead of a sub-account (if you are a part of family sharing).

I’m getting an error that the program I’m trying to watch can’t be streamed over the internet. Why?

While programming contracts have modernized over the past few years, there’s still a few programs that have not updated their contracts with the channels they’re airing on, to include streaming services. In this case, the channel will be blacked out, or alternative content will play. This is not a YouTube TV issue, rather an issue between the program and the channel airing it.

What is Stats for Nerds, and how can I post my Stats for Nerds?

Stats for Nerds provides the YouTube TV team a way to view basic information about your connection to the service. It can be helpful in diagnosing problems you might be having. A complete rundown of Stats for Nerds can be viewed here.

If you’re asked to upload your Stats for Nerds, please take a photo, upload it to an image sharing service like Imgur, and paste the link into your post.

How can I request a channel to be carried on YouTube TV?

You can request your favorite channel be added to YouTube TV here.

How can I leave feedback about YouTube TV?

When logged into the YouTube TV website at https://tv.youtube.com, click your avatar in the upper right corner, then click Send Feedback.